At Wholesale Select, we are committed to providing high-quality wholesale products and reliable service to our customers. Due to the nature of wholesale and business-to-business supply, our return and refund policy is structured to ensure fairness, efficiency, and product integrity.
General Return Policy
We do not offer change-of-mind returns for wholesale purchases.
Returns or credits will only be considered under the following conditions:
- Goods received are damaged or defective
- Incorrect items were supplied compared to the invoice
- Items received do not match the confirmed order
- Products are not in line with approved quotation details
All claims must be made within 48 hours of receiving delivery.
Return Approval Process
To request a return or credit, customers must:
- Contact our team via email or return request form
- Provide order number and detailed issue description
- Attach clear photos of the damaged or incorrect items
- Wait for assessment and approval from our team
Once reviewed, our team will confirm whether the request is approved for:
- Replacement
- Credit note
- Partial or full refund (where applicable)
Minimum Order & Delivery Policy
- Minimum wholesale order: $350 + GST
- Free delivery across Sydney metro for orders over $500 + GST
- Orders below $500 + GST may incur a delivery surcharge depending on location
- Delivery days: Wednesday and Friday
- Estimated delivery timeframe: 3–5 business days
- Regional and outer-metro deliveries may require additional time and charges
Order Confirmation Process
Once an order is placed, please allow 1–2 business days for stock verification.
A quotation will be provided for approval before dispatch.
Our team will contact you within 24 hours to confirm:
- Stock availability
- Delivery schedule
- Final order details
Please note: delivery charges may apply for areas outside Sydney metro.
Important Notice
Due to ongoing increases in fuel, freight, and logistics costs, delivery terms, schedules, and charges may be adjusted without prior notice.
Non-Returnable Items
The following items cannot be returned:
- Custom or special-order products
- Opened or used items
- Clearance or discounted stock (unless defective)
- Perishable or hygiene-sensitive products
Refunds & Credits
Once a return is approved:
- Refunds are processed using the original payment method (if applicable)
- Credit notes may be issued for future purchases
- Processing time may take 5–10 business days depending on the payment provider
Contact Us
For return or credit requests, please contact our support team with your order details.